Privacy Policy

At Don Diego Luxury Rooms, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard our guests’ personal information and outlines your rights under applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Don Diego Luxury Rooms
Address: Vico dei Vespri Siciliani, 2 – 98039 Taormina (ME), Italy
Email: info@dondiegorooms.com
Phone: +39 3888686750

2. What Personal Data We Collect

We collect personal information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and mailing address.
Booking Information: Dates of stay, number of guests, and special requests.
Payment Information: Credit/debit card details or banking information to complete your reservation.
Communication Records: Emails, messages, or requests you send us.
Identification Data: Passport or ID card details (e.g., for check-in purposes).

3. How We Use Your Personal Data

We collect and process personal data for the following purposes:

Booking management: Confirmations, cancellations, and pre/post-stay communication.
Payment processing: Payment details are used solely to complete transactions related to your stay.
Legal compliance: Including collecting identification data for tax and regulatory purposes.
Enhancing your stay: We use preferences and feedback to improve your experience, including fulfilling special requests.
Marketing communications: With your consent, we may send you information about special offers, promotions, or local activities of interest.

4. Legal Basis for Processing

We process your personal data based on:

Contract performance: To fulfill obligations related to your booking or stay.
Legal obligations: To comply with applicable laws, such as tax regulations.
Legitimate interest: To improve our services, respond to inquiries, or protect property.
Consent: For marketing purposes, we send promotional communications only with your explicit consent, which can be withdrawn at any time.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Financial data may be kept longer to meet fiscal and accounting obligations.

6. Sharing Your Personal Data

We may share your personal data with:

Service providers: Such as payment processors, property management software providers, or cleaning services.
Legal or regulatory authorities: When required to comply with local laws, including guest registration.
Third parties: Only with your explicit consent or when necessary to protect property or guest safety.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes secure payment systems, encrypted communications, and restricted data access.

8. Your Rights

Under data protection laws, you have the following rights:

Right of access: You can request a copy of your personal data held by us.
Right to rectification: You can request corrections to inaccurate or incomplete personal data.
Right to erasure: You can request the deletion of your data, provided it is not required for legal or legitimate business purposes.
Right to object or restrict processing: You can request that we stop processing your data for certain purposes, such as marketing.
Right to data portability: You can request a copy of your data in a machine-readable format.
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

9. Cookies and Online Data Collection

If our website uses cookies or tracking technologies, we may collect information about how you interact with the site, including your IP address, browser type, and browsing behavior. Cookies help enhance your experience and provide relevant content. You can adjust your browser settings to refuse cookies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website or communicated directly. We encourage you to review this policy periodically to stay informed about how we protect your data.